Patient and Consumer Experience, Data and Insights Analyst Intermediate

Overview

Patient and Consumer Experience, Data and Insights Analyst Intermediate

(This position will involve some onsite work in Indianapolis, Indiana)

Build your career with IU Health!  We have an exciting opportunity available for a Patient and Consumer Experience Analyst Intermediate to join the Data & Insights team at our Downtown Indianapolis location on a hybrid schedule.

The Patient and Consumer Experience Data and Insights Analyst Intermediate supports patient surveying and data operations to enable accurate, comprehensive patient experience intelligence gathering and performance measurement at IU Health. Develops reporting and analysis of patient experience performance and delivers insights to equip team members and leaders with business intelligence about patient and consumer experience perceptions. Administers the Qualtrics XM platform and internal Enterprise Data Warehouse in partnership with the team. Fulfills regional and system level data requests and leads data health efforts in partnership with internal teams and the external patient experience vendor to maintain and improve patient experience data management and utilization.

Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the

strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person

as we practice our values of purpose, excellence, compassion and team.

Analysis - Analyzes problems and opportunities as they arise. Takes into account all fact-based and stakeholder information available in order to evaluate alternatives

and make sound recommendations. Asks appropriate follow up questions to determine the root cause of the problem.

Communication - Shares thoughts and information in a clear, concise and professional manner, in both oral and written communication formats. Demonstrates active

listening and seeks further information to ensure clarity and understanding. Promptly responds to requests for information while obtaining guidance where needed.

Execution - Addresses problems directly and implements objectives effectively. Produces on time, high-quality work deliverables. Applies basic project management

principles, and applies logical, consistent and organized standard of work practices.

Critical Thinking - Leverages curiosity and insights to explore rationale behind decision-making. Connects pieces of information from various sources to improve

problem solving capabilities and recommendations. Recognizes and distinguishes questions, problems, and conflict. Leverages knowledge and experiences to ensure

best practices are being implemented in day-to-day work.

Relationship Building - Builds rapport and finds common ground with others, creating experiences and interactions where people consistently feel heard, valued and

respected. Provides exemplary customer service to internal and external customers by being proactive, responsive and encouraging teamwork. Strives to build a

network of contacts, both internal and external to the organization.

Leadership - Takes the initiative to proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes of moderately

complex initiatives.

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as training, leadership development, promotion opportunities and cross training development. We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, wellness program, and more!

REQUIREMENTS:

• Bachelor's Degree is required, Master’s Degree preferred.
• Requires experience in Microsoft Power BI, reporting, and ETL tools.
• Requires 3-5 years of relevant experience.
• Databases, programming languages, cloud and web technologies preferred.
• 1 -3 years of experience in a complex organization preferred.
• Qualtrics platform certification is preferred
• Data science experience preferred.
• Experience in Microsoft tool suite preferred.